Customer Service Essentials
325 min6 sessions
business
Learn the fundamental skills needed to provide excellent customer support, from truly understanding customer needs to resolving issues efficiently across various communication channels.
What you'll achieve
Explain the principles of active listening and empathy in customer interactions.
Apply de-escalation techniques to calm frustrated customers.
Identify strategies for achieving first-call resolution.
Describe the core functions and benefits of Customer Relationship Management (CRM) systems.
Demonstrate professional communication skills for phone and chat support.
Compose clear, professional customer service emails.
Handle common customer service scenarios with confidence.