Care manager job description and interview questions
Copy the template, ask these questions, then hear every applicant run a monthly check-in call.
Job description
[Organization name] is hiring a remote care manager for our chronic care management and remote patient monitoring programs. You will call patients each month, review their readings and medications, and bring in a clinician when something is wrong.
Responsibilities
- Make monthly check-in calls to an assigned panel of patients with chronic conditions
- Review home readings such as blood pressure and glucose, and follow up on missing or out-of-range values
- Ask about symptoms, medications, falls and hospital visits on every call
- Coach patients on their care plan in plain language
- Escalate symptoms and medication questions to a nurse or provider the same day
- Document each call and the time spent accurately
- Help patients with appointments, refills and questions about program costs
Requirements
- MA, LPN or RN background, or equivalent care management experience
- Warm, patient phone manner with older adults
- Comfortable making 30 or more calls a day
- Accurate documentation in an EHR or care management platform
- Quiet home office and reliable internet
Nice to have
- Experience with chronic care management or remote patient monitoring
- Experience with Medicare patients
- A second language spoken by our patients
Interview questions to ask a care manager
- 1
A patient says she feels fine and does not see why you keep calling. What do you say?
Listen for: Acknowledges how she feels, then explains the program in one or two plain sentences.
- 2
She has not used her blood pressure monitor in two weeks. How do you bring it up?
Listen for: Curious, not scolding. Finds the reason before asking her to start again.
- 3
Near the end of a call, a patient mentions she felt dizzy getting out of bed. What do you do?
Listen for: Stops and asks more, then passes it to a clinician. Does not explain it away.
- 4
A patient asks whether she can skip her evening pill. How do you answer?
Listen for: Gives no medical advice and gets a nurse or provider to answer.
- 5
A lonely patient wants to talk for half an hour and you have calls waiting. How do you handle it?
Listen for: Kind and in control. Covers what matters and closes without cutting her off.
- 6
A patient is upset about a copay for the program. What do you tell them?
Listen for: Explains the charge honestly and never promises to waive it.
- 7
How do you end a check-in call?
Listen for: Summarises what was agreed and what happens next.
- 8
You have 30 calls to make and two hours. How do you decide the order?
Listen for: Highest risk first, with a reason.
Answers are rehearsed. A call is not.
GreetAI plays the patient. Every applicant takes the same 5 to 10 minute call, out loud, from a link, before you spend an hour interviewing them. You get a score, a summary and the full transcript.
“Oh, I'm doing all right, dear. I'm not sure there's much to talk about today.”
A strong care manager
- Asks open questions until she starts to talk
- Finds out she stopped checking her blood pressure
- Picks up on the dizziness and passes it on
Flagged for you
- Ignored a symptom after she mentioned it
- Gave medical advice
- Promised to waive a copay
$99 a month for 100 applicants, or book a demo
Common questions
What should a care manager job description include?
A short summary of the role, the daily responsibilities, the requirements you will really screen for, and the shift. Keep it to what a new hire does in the first month.
How do you test a care manager before hiring?
Give every applicant the same realistic situation and listen to how they handle it. With GreetAI, the AI plays a 74-year-old with high blood pressure who lives alone, on her monthly check-in, and each applicant comes back with a score, a summary and the transcript.
How much does GreetAI cost?
$99 a month for 100 applicant sessions, or $200 a month for 500. Larger volumes get a custom plan.